- First rule for any successful business is to satisfy its customer, and to do so any businessman gives his 100% to fulfill all the customer requirement so that they remain satisfied with your product. But it all comes to the point that all your work, dedication towards your customer reaches there or not. Also in this competitive market, every established business company has realize that finding new customers is not that much profitable than to keep existing customers with you and satisfied. But it is never easy to hold any customer, you have to make the customer reveal all the positive as well as negative things which the customer thinks about your company. Best way to do this is by directly collecting all the information from the customers. And when the information is collected, analysis of data is done so as to get a perfect conclusion, and when this conclusion is implemented in market it benefits both the company and customers. So constant collection of data in the form of survey is important. Although there are various types of surveys most effective form of survey is ONLINE CUSTOMER FEEDBACK SURVEY as it is easy to complete i.e. you can complete your survey without any complexity, it costs less than other forms of survey, also it takes less time to complete.
So the company like DRESSBARN which is an established company realized the importance of survey and are performing the same.
- Dress barn (Ascena Retail Group) is an American women’s clothing retailer. Back in 1962, Jafee couple analyzed the market for business, and they find that the women were entering the workforce in greater number, so they started providing wear to work dresses and clothing for the working women at an affordable price. The first Dressbarn store was opened in Stamford, Commecticut. Seeing the success, a new store was opened in the following year and though steady success many more followed. Currently there are 3900+ stores with 16,000+ employees and a total revenue of 6.995 billion US$. In 2009, by purchasing “Tween brand” the “Ascena” group expanded its market for the girl’s ages between “7-14”. So good business strategy has given them a lot. Despite of being on top, they are still willing to know the customer point of view, so they started the online survey to directly know what the customer thinks about them.
THINGS REQUIRED TO COMPLETE THE SURVEY
- Any computer, mobile, tablet, etc. with a good internet access.
- Survey is in 2 language English or Spanish. So you should have basic knowledge of either of two.
- Receipt is necessary for the survey, you should have a DRESSBARN receipt with a survey no at the bottom.
STEPS TO FOLLOW
- With a good internet connect to the link www.dressbarnfeedback.com to visit Dressbarn customer survey. Once the link is accessed you can start the survey.
- As already told about the language, you have to select the one which you can easily access.
- Now enter the survey no which is your receipt, at the required place and then follow the instruction provided.
- A series of question will appear, answer all the questions accurately as it is a feedback and the company will take it as to improve its service. So accurate and genuine answer is needed.
- Provide you correct contact information.
- Now click on the submit button to complete the survey.
- These survey are for the customers i.e. for you people only, so as a responsible customer take some time from your busy life and genuinely provide all the information required in the survey , so that DRESSBARN can do right things to the customer, so that customers remain satisfied and forever holds the hand of the company.